Refund Policy
Refund Policy Summary
Thank you for shopping with Shine Forward. This Refund Policy outlines the terms under which refunds or exchanges may be granted for products purchased from our store. By placing an order with Shine Forward, you agree to comply with this policy.
Please review the full Refund Policy carefully. Shine Forward reserves the right to update or modify this policy at any time without prior notice. Continued use of the website or placing orders constitutes acceptance of any changes.
Refund Policy – Shine Forward
Effective Date: June 4, 2025
Thank you for supporting Shine Forward! Each product in our shop is made just for you using a trusted print-on-demand partner. Because of this unique process, we are unable to accept returns or exchanges unless your item arrives damaged or with a manufacturing defect.
Returns and Exchanges
We do not accept returns or exchanges for:
- Incorrect size or style ordered
- Buyer’s remorse
- General dissatisfaction unrelated to product quality
Damaged or Defective Items
If your item arrives damaged or with a print issue:
- Contact us within 14 days of delivery.
- Include a clear photo and description of the issue.
- We'll arrange for a replacement or refund at no additional cost.
Final Sale Items
The following items are final sale and not eligible for return or exchange:
- Original artwork
- Custom or personalized products
- Items listed as “Final Sale”
Return Shipping
Return shipping is not applicable unless a return is specifically authorized due to damage or defect. Please do not send any items back without contacting us first.
Need help? Reach out to us at christywrightshineforward@gmail.com with any questions. We’re here to support you.